Shipping Policy

         Domestic

  • You can either opt to pick up the items at our place or opt for local delivery. 
  • All orders are shipped via Poslaju, Skynet or comparable carriers. 
  • It usually takes three (3) to seven (7) business days from the date of ship out to reach their destination.
  • Please do not count Saturdays, Sundays or public holidays when calculating actual delivery date. 
  • All couriers do not ship to P.O. Boxes. 
  • We will not be liable for late or missing delivery once order has been shipped unless stated otherwise.  

      International 

  • International air freight deliveries will take up seven (7) to fourteen (14) business days from the date of ship       out to reach their destination. 
  • Sea freight will takes longer, and we will keep you informed of its duration if need be. 
  • Please do not count Saturdays, Sundays or public holidays when calculating actual delivery date. 
  • DHL does not ship to P.O. Boxes. 
  • All orders require a street address. 
  • We will not be liable for late or missing delivery once order has been shipped unless stated otherwise.

Shipping Charges

Domestic

  • All handling and delivery charges will be based on volumetric weight. 
  • Charges will be informed to you once order is confirmed.

     International

  • All handling and shipping charges will be based on destination country.
  • We use DHL for all our international air and sea delivery.
  • Additional charges may apply depending on weight.
  • Please inform us if you need any type document for clearance purposes in order to get the order into your 
          country. 
  • We will notify you of any additional charges before shipping. Note that you can opt for EXW-Kuantan for
         shipping.
  • Not all shipping methods are available for all shipping addresses or certain items.
  • At the moment, we ship FOB Port Klang only.

Goods and Services Tax 6% within Malaysia 

ASR Deco Sdn Bhd reserves the right to collect from you an amount equivalent to the GST payable on taxable goods and services provided by ASR Deco Sdn Bhd.

Returns & Refunds Policy

Returns

  • Our policy lasts seven(7) days. If seven (7) days have gone by since your order was received, unfortunately          we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must        also be in the original packaging. 
  • To complete your return, we require a receipt or proof of purchase. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are            non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

       Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received            your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved, then your refund will be processed within a certain amount of days.

Your Gift Creatively Customised

ADDRESS
A2-24 First Floor, Plaza Gambut, Bangunan MARA, Jalan Gambut, 25000 Kuantan, Pahang, MALAYSIA

PHONE / FAX
+609-5150544

EMAIL
sales@asr.com.my; wzalina@gmail.com; sales.asrdeco@gmail.com

WE'RE OPEN
Mon-Fri / 8.30 am to 5.30 pm Local time

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